InstaLOD is a disruptive startup with a focus on 3D production automation and optimization. We’re enabling a diverse range of clients to deliver their projects on time, and on top of that, with massive cost-savings. From the best-game studios to the most beloved automotive brands: they’re all using our leading technology.

Become a part of our 3D revolution and join a startup at the brink of massive growth. Help us to make our tech an integral part of every 3D production in the world.

Your Tasks

  • Take ownership of customer issues reported and see problems through to resolution

  • Study, diagnose, troubleshoot and recognize solutions to solve customer issues

  • Provide timely and detailed feedback to customers

  • Ensure proper recording and closure of all issues

  • Prepare accurate and timely reports

  • Document knowledge in the form of knowledge base tech notes and articles

Technical Support Engineer Requirements

  • BS degree in Information Technology, Computer Science or prior professional experience in the field of IT-Support

  • Ability to become an expert and mentor of new software products

  • Basic knowledge of C++

  • Great problem-solving skills

  • Outstanding written and verbal communication skills